Is your nurse call ready?
When a patient presses a call point, that request has to register, reach the right place and be acted on. We supply wired and wireless nurse call systems, call points and spares so hospitals and aged care homes can rely on theirs.
Standards and research
What the record shows
Australia's nurse call standard has just been rewritten. Research keeps linking call response to patient falls.
- The date AS 3811-1998, the Australian
- 4 June 2026
- The certification ACT Health's nurse call
- IP65
- Across 4 Michigan hospitals, faster call
- 28 units
- The average call light response time
- 9 minutes
The nurse call range
Keep, extend or replace
Age alone does not make a nurse call system unsafe. Most facilities need a mix of new hardware, radio where cabling is impractical, and spares to keep the rest in service.
Wired for new builds
Hardwired hospital nurse call systems for new builds and major refurbishments. Room call points, corridor displays and central annunciation across wards, wings or a whole facility.
Wireless for retrofits
Wireless nurse call systems suit retrofits, heritage buildings and staged rollouts where cabling is impractical. Pendants, pull cords and portable receivers on a radio-based setup.
Call points and alarms
Patient call buttons, bedhead units, ensuite pull cords, staff attendance points, overdoor lights and audible or visual alarms. Chosen for the room and the people using it.
Spares that extend life
Leads, pendants, mounting plates, power supplies and replacement modules for systems already in service. Often the sensible first step before any capital replacement.
Quotes, here and overseas
Product selection support and quoting for facilities, contractors and installers. Send your requirements from Australia or overseas and we will come back with pricing and availability.
Five points to check
Where nurse call fails
A technical fault and a workflow gap look the same at the bedside: a call nobody answers. These are the points we ask buyers to check before they shortlist.
A press that never registers
A worn pendant lead or failed call point can stop a request entering the response process at all. Testing every point, with a written fault record, is the only way to know.
Calls routed to an empty desk
Wards get reconfigured and rosters change, but routing often stays as it was commissioned. Review routing, acknowledgement and escalation after every layout or staffing change.
Photo by Jules Verne Times Two on Wikimedia Commons (CC BY-SA 4.0)
Parts nobody makes any more
When a manufacturer discontinues a module, a simple repair becomes a search. Knowing your models and support status lets you stock spares or stage an upgrade before a fault forces it.
Photo by Unknown authorUnknown author or not provided on Wikimedia Commons (Public domain)
The ensuite call point
Bathrooms are where residents are most exposed and equipment works hardest. Check pull cord reach, moisture rating and whether the overdoor light is visible from the corridor.
Power and network faults
Know how your system behaves when power drops or a network link fails. If it relies on the facility network or paging, test the whole chain, not only the call point.
Know your system first
Tell us what is installed, what keeps failing and what you plan to change. We will help you shortlist equipment and come back with pricing and availability.
Quick answers
Nurse call questions, answered
The questions facility managers, installers and buyers raise most when reviewing a system.
Frequently Asked Questions
- Is this the Nurse-on-Call helpline?
- No. We supply nurse call equipment for hospitals and care facilities. Nurse-on-Call is a free Victorian helpline on 1300 60 60 24 that connects you with a registered nurse 24 hours a day, 7 days a week. Outside Victoria, the equivalent healthdirect line is 1800 022 222.
- How often should a nurse call system be tested?
- There is no single interval for every site. Frequency depends on the standards that apply to your facility, the manufacturer's instructions, your own policies and a risk assessment. Whatever the schedule, test end to end: the call, its indication, routing, acknowledgement and escalation, with results written down.
- What changed with AS 3811:2026?
- AS 3811-1998 covered hard-wired patient alarm systems and did not apply to telecommunications-based systems using telephone diallers or PABX equipment. It was superseded on 4 June 2026 by AS 3811:2026, which sets requirements for communication and alarm systems in healthcare settings. Whether a system meets it needs a proper assessment, not a label.
- Can a nurse call system upgrade avoid full replacement?
- Often, yes. Replacing worn call points, adding spares, or extending coverage with wireless equipment can keep a sound system in service for longer. Full replacement makes more sense when parts are unavailable, routing can no longer match how the facility works, or a major refurbishment is planned anyway.
- Wired or wireless: which suits us?
- Wired systems suit new builds and major refurbishments where cabling is going in regardless. Wireless suits retrofits, heritage buildings and staged rollouts where cabling is impractical. Many facilities end up with both, so check compatibility before you buy.
- How much does nurse call cost?
- It depends on room count, wired or wireless, the call points each room needs and any integration. The purchase price is only part of it. Servicing, spare parts, staff training and downtime during installation all belong in the comparison. Send us your room count and requirements and we will quote.
- What if our system depends on the facility network?
- Then the network becomes part of the nurse call system and must be tested with it. In the United States, OSHA states that when nurse call interfaces with pocket paging, the whole combined system must be tested against UL 1069 or its equivalent. Staff also need training on how faults appear and who responds.
- Do you supply outside Australia?
- Yes. We welcome enquiries from healthcare and care projects overseas. Send your requirements and we will come back with product options, pricing and availability.